01 / CUSTOMERS
For customers.
Are your booster packs authentic?
Yes. All booster packs sold through our machines are authentic, factory-sealed products. We do not sell counterfeit cards or substitute unofficial products for genuine trading card game packs.
Have the packs been opened, resealed, or tampered with?
No. We sell packs with their original factory seals intact. We do not open, reseal, or repack booster packs, or remove or replace their contents. If a pack appears damaged or its seal looks compromised, keep the packaging and contact us through the support form so we can review it.
What is included in a booster pack?
A booster pack contains a randomized selection of cards from the expansion shown on its packaging. Card counts, foil cards, and included extras can vary by expansion, product, and language. Check the product packaging for the contents of the pack you are purchasing.
Am I guaranteed a particular card or a valuable pull?
No specific card or card value is guaranteed. Pokémon TCG booster packs contain randomized cards, and the artwork on a pack does not identify the cards inside. An authentic, sealed pack may contain duplicates or may not contain the card you are hoping to find.
Any guaranteed contents are those stated for that particular product. See Pokémon’s official booster pack information for more detail.
Which expansions and products are available?
Selection varies by location and current inventory. Check the machine’s product display for available booster packs, expansions, product languages, and prices before purchasing. Stock can change between visits.
How do I pay, and when can I use a machine?
Follow the payment instructions on the machine and use one of the payment methods displayed at its terminal. Machines are accessible during the host business’s opening hours; access depends on the location.
What if I’m charged but my pack does not dispense?
Use our customer support form and include the machine location, purchase date, approximate time, item selected, and what happened. Keep any receipt or transaction confirmation. We will review the transaction and help resolve the issue. Please avoid repeatedly retrying the same purchase while a dispensing issue is occurring.
What if my product is damaged, incorrect, or I need a refund?
Contact us through the support form with your purchase details and a description of the issue. Keep the product and its original packaging, and take photos if you notice damage or a problem with the seal. We review purchase issues individually and will explain the available resolution after checking your request.
02 / PARTNERSHIP
For business
owners.
How does a partnership with Anlis Vending work?
We place a professionally managed vending machine at a suitable business location. Your customers gain convenient access to trading card packs and related products, while your business receives an additional revenue opportunity. Anlis handles installation, inventory, restocking, and ongoing machine management.
How much space does a machine need?
Our machines use a compact, wall-mounted design with a small footprint. We review the proposed placement with you to confirm that the machine fits, is visible to customers, and leaves appropriate access around it. Exact dimensions and clearance requirements are confirmed before installation.
What does my business need to provide?
A suitable location, a nearby electrical outlet, and an internet connection. We will review customer traffic, opening hours, the proposed placement, and access for servicing with you before confirming a partnership.
Can I host a machine if we cannot drill into the wall?
Yes. A pedestal stand can offer an alternative for locations where wall mounting is not suitable. We will discuss the available mounting options and confirm a safe, practical placement for your space.
Who installs, stocks, and maintains the machine?
Anlis manages installation, product stocking, restocking, and ongoing maintenance. We also manage the machine’s day-to-day operation and customer purchase support. Your staff can direct customers with purchase issues to our support form.
How much does the business earn?
The typical venue share is 15% of gross revenue. The revenue split can be discussed during the partnership review, and the agreed rate and payment arrangements are confirmed before placement. Earnings depend on actual sales at your location.
Are there installation costs or contract requirements?
We discuss any costs, the partnership term, payment arrangements, and responsibilities during the placement review. You will have the opportunity to review the proposed terms before agreeing to host a machine. Submit the business form so we can assess your location and provide the relevant details.
How often will the machine be restocked?
Restocking is managed by Anlis based on sales and product availability at the location. We coordinate service access with your business and adjust the product selection as needed. Let us know if you notice an empty selection or a machine issue.
What happens if the machine needs service or must be moved?
Contact Anlis so we can coordinate maintenance, relocation, or removal. Please arrange any move with us first. Installation permissions, servicing access, and each party’s responsibilities are addressed during the partnership review.
How do I apply to become a partner?
Complete our business form with your location, business type, opening hours, customer demographics, estimated daily customer traffic, and preferred contact method. We will review your information and get in touch to discuss placement and next steps.